Policies

We work hard to not overuse antibiotics.

We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

Everyone's Time is Equally Valuable.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

Upcoming Appointments Via Phone/Text Message/Email

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.

Efficiency through the use of technology

You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

As medical professionals, we encourage the vaccinating of  children on schedule with currently available vaccines as reccomended by the AAP. We do not provide COVID vaccines at our clinic, but can provide referrals for where to recieve them. 

We are dedicated to supporting families in making informed decisions that align with their values and needs. Our goal is to provide clear, accurate education and create a space where your questions can be answered thoughtfully and respectfully.

We invite open, honest conversations about vaccines and are here to help guide you through the information. As part of this process, we kindly ask that you review and sign a form acknowledging that you've received this information and have made a decision based on your understanding and personal preferences to delay or modify the suggested vaccine schedule.

We are proud to be a Vaccines for Children (VFC) provider, offering vaccines at low or no cost to eligible children who are uninsured, underinsured, or enrolled in Medicaid.